Czym będziesz się zajmować? Your key responsibilities Lead the technical design and architecture for ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB. Define ITOM strategies and roadmaps aligned with organizational goals and platform best practices. Collaborate with infrastructure, cloud, and operations teams to model services and dependencies accurately. Design integrations between ServiceNow ITOM and external monitoring or automation tools (e.g., Splunk, SolarWinds, Dynatrace, Azure Monitor). Ensure high-quality CMDB data governance and alignment with ITSM, ITAM, and other ServiceNow workflows. Provide architectural guidance for MID Server deployments, credentials management, and integration performance. Define standards, patterns, and reusable components for scalable ITOM implementations. Oversee solution delivery, code review, and platform optimization to ensure maintainability and performance. 

Kogo poszukujemy? Skills and attributes for success To excel in this role, you must possess a deep understanding of ServiceNow ITOM architecture and demonstrate leadership in delivering complex enterprise-scale implementations. This may be demonstrated through: Expert-level knowledge of ServiceNow ITOM suite (Discovery, Service Mapping, Event Management, CMDB). Hands-on experience with infrastructure integrations, API design, and event correlation. Deep understanding of enterprise architecture principles, automation, and observability frameworks. Familiarity with cloud and hybrid environments (AWS, Azure, GCP) and CI/CD practices. Strong communication skills with the ability to translate business requirements into technical designs. Proven ability to lead cross-functional technical teams and developers. To qualify for the role, you must have At least 7+ years of ServiceNow implementation experience, with 3+ years focused on ITOM architecture. Proven track record of designing and delivering enterprise-scale ITOM solutions. ServiceNow CAD or CIS certification (ITOM specialization preferred). Strong understanding of ITIL, CMDB architecture, and service mapping methodologies. Experience with infrastructure monitoring and automation tools.