Strong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detail, Presentation and workshops facilitation skills, ability to provide training to clients and internal team members, Experience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus), Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery tooling, Understanding of functionalities of at least one ITSM solutions (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus), Willingness to work with new technologies and to acquire new skills, Excellent command of the English language and experience in communication across all levels of an IT organization, at the most senior level, Readiness for business travel, Expertise in ServiceNow CMDB, including CI Class Manager and Health module configuration, Hands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architecture, Experience with one or more ServiceNow Products other than ITSM such as HRSD, CSM, ITOM/CMDB - including CI Class Manager and Health module configuration, ITAM or SecOps as example (ideally on implementer level)

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives