Senior Project Manager (Customer Success; 100% remote)💰Salary: 20,000 -20,500 PLN per month💻 100% Remote🕦 Full-time☑️ B2B ContractWe are seeking a skilled and motivated Senior Project Manager to join a global technology organization delivering AI-powered solutions for large-scale FMCG and retail enterprises, responsible for leading complex enterprise engagements and ensuring successful onboarding, delivery, adoption, and measurable business outcomes in close collaboration with Product, Sales, Support, and Engineering teams across European and international markets.RequirementsMinimum 5 years of experience in Customer Success, managing European enterprise customersProven track record of driving customer retention, renewals, and account growthStrong analytical skills with advanced Excel proficiency; SQL knowledge is a plusExceptional communication and stakeholder management skills, including experience working with executive-level stakeholdersAbility to translate data and insights into clear, actionable recommendationsStrategic mindset with the flexibility to operate in fast-changing customer environmentsDemonstrated experience mentoring team members and scaling customer success processesNice to HaveMBA or equivalent postgraduate qualificationExperience in startup or scale-up environmentsPrior experience with Big 4 firms (strongly preferred)Experience working with SaaS, enterprise platforms, or compliance-driven products in EuropeMain ResponsibilitiesLead end-to-end onboarding and implementation for European enterprise customers, ensuring a structured handover from Sales and successful project initiationDefine and manage project objectives, success metrics, scope, and timelines aligned with European business and regulatory requirementsAct as the primary point of contact for customers, owning stakeholder communication and engagement throughout the delivery lifecycleBuild and maintain strong relationships with senior customer stakeholders, including C-level executives, operations, and IT leadersDrive product adoption through coordinated enablement, training, and knowledge transfer activitiesMonitor customer health, usage, and delivery milestones to identify risks, adoption gaps, and dependencies at an early stageProactively identify compliance, operational, or delivery gaps and execute mitigation plans in collaboration with global product and support teamsManage escalations and critical issues across time zones, ensuring timely resolution and clear communicationEnsure value realization by delivering outcomes aligned with agreed success criteria and business objectivesSupport renewals and expansion initiatives by providing delivery insights, readiness assessments, and customer contextCapture structured customer feedback and collaborate with product teams to influence continuous improvement and roadmap prioritiesWork closely with cross-functional teams, including product, engineering, support, and operations based in India, to ensure aligned and effective executionEnsure customer expectations remain consistently aligned with internal delivery capabilities and commitmentsGet to know DevsData:We are a technology consulting company and a recruitment agency, delivering software solutions to clients from Europe and the US. We work 100% remotely, in an international team, including people from Asia, London, or San Francisco. We employ people with experience in international corporations as well as students of the best technical and business universities. Find out more: https://devsdata.com/