About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions—delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like MediaMarkt, DocMorris, Monos, Monica Vinader, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

About the role:

As Zowie grows and brings larger enterprise customers onto our AI platform, we’re facing challenges that sit at the intersection of infrastructure, application architecture, developer experience, and enterprise clients’ requirements. These problems are rarely well-defined upfront, there’s never a single way to solve them and they can’t be solved by tooling alone.

This is why we’re looking for a Senior DevOps/Platform Engineer, who enjoys taking ambiguous, cross-team challenges and turning them into clear, usable, and reliable platform capabilities — from first understanding why the problem exists, through design and implementation, to long-term ownership in production.

What makes platform challenges interesting at Zowie:

• Enterprise readiness – secure access patterns, auditability, and compliance are becoming first-class requirements.
• Multi-cloud reality – AWS is our primary environment today, with GCP playing a growing role.
• Mission-critical workloads – our platform sits on the frontline of our customers’ businesses, so reliability, clarity, and operational ownership matter.
• Developer enablement at scale – as the organization grows, platform decisions increasingly affect developers velocity, and our mission is to enable them for success.
• Technological variety - to support the Product team's needs, our infrastructure consists of many technologies, like MongoDB, Postgres, ElasticSearch, Cassandra and Redis.
• Voice Technologies - as our AI Agent supports phone calls, you’ll have a chance to work with reliable and scalable SIP infrastructure.

This role might be for you, if you:

• Want to have real influence on how an entire platform evolves
• Enjoy owning initiatives end-to-end, not just implementing predefined tasks
• Are comfortable making trade-offs and explaining them clearly
• Are curious to understand your stakeholders, then design pragmatic solutions that account for the impact of your decisions
• Like working at the boundary between infrastructure, application architecture, and developer experience