What you will do

Job Description

Are you interested in automations, as well as learning about how compliance and technical skills overlap? If so, then come join our innovative, global Security team in a leading SaaS that powers billions of conversations with over 100.000 brands that people know and love?

Zendesk is seeking a Security Analyst to join our growing fast-paced technical security project team. We are looking for an individual with technical skills, deep curiosity, and the adaptability to thrive in our ever-evolving landscape. We are seeking someone who can master a highly technical craft while simultaneously demonstrating understanding, friendliness, and an eagerness to focus and collaborate: an individual who combines technical expertise with a positive demeanor, is self-motivated, able to keep up with changing security trends, new technologies, controls, and our growing set of products.

A grasp of foundational information security concepts is ideal, along with outstanding written and oral communication skills. Your role will be multifaceted, involving collaborations with diverse teams across the company, both technical and non-technical, on a variety of short- and long-term projects and initiatives.

Responsibilities:

• Help us to streamline processes and automate workstreams
• Conduct comprehensive technical reviews to identify potential flaws in our products
• Engage in reporting and data analysis tasks.
• Participate in cross-functional projects and act as a trusted advisor, collaborating among others with Legal, Engineering, Product, and GRC teams.
• Provide technical expertise in customer meetings and sales engagements.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

What we offer

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Requirements

Requirements:

• An understanding of how to automate processes, or the strong desire to learn these skills (proficiency in Python or a similar language is beneficial, as well as any experience with application integrations, and/or any experience with corporate low code / no code providers)).
• Ability to demonstrate security fundamentals, or previous experience in a similar technical role.
• The ability to facilitate business initiatives or cross-functional projects that align with security strategies.
• Good interpersonal skills, including the ability to explain sophisticated concepts clearly to various audiences.
• Familiarity with SaaS multi-tenant and cloud environments (AWS preferred, Azure / GCP helpful).