Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

Work available from offices in several major cities in Poland: Krakow, Warsaw, Wrocław, Katowice, Poznań, Opole, Lublin, and Gdańsk.

Tasks:

Transform client BPO / GBS / SSC query-related processes in areas such as IT, HR, Finance

Provide recommendations on the “To Be” Connect to Resolve model to align with global best-in-class standards

Offer guidance on technology setup to meet the requirements of the transformed C2R model for specific service lines

Prepare user stories and use cases to define system requirements and facilitate system adjustments

Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs

Required skills and qualifications:

Practical experience with ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT

Understanding of Connect to Resolve / Query to Resolve processes and their application within ServiceNow

Experience in analyzing and understanding the business need and managing ServiceNow requirements

Experience collaborating with IT teams, developers, and operations to deliver solutions aligned with business objectives

Strong capability to convert requirements into comprehensive business cases

Knowledge of various Service Delivery Models (GBS/ SSC/BPO/hybrid/BOT etc.)

Solid understanding of core financial processes such as Accounts Payable, Accounts Receivable, General Ledger, and MDM; additional process knowledge is advantageous

Fluent in English; proficiency in additional languages such as French or German is a plus

Offers:

Competitive salary package aligned with industry standards

Work in a hybrid model (twice a week in the office)

Access to training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) 

Comprehensive benefits package including health insurance, retirement plans, and wellness programs

Opportunities for professional development and continuous learning

Engagement in innovative projects within the healthcare sector

Supportive and collaborative work environment

The offer is for permanent job.