We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.At Autenti, great customer support is built on communication, empathy and active listening. These skills allow us to turn even complex situations into positive customer experiences.What we expect from you Experience in customer-facing roles within SaaS or e-commerce environments Confidence in handling customer requests and resolving issues Czech at a professional working level (spoken and written) English at a minimum B2 level Ability to explain complex problems in a clear and simple way Skill in translating technical language into everyday, user-friendly communication Your responsibilities Supporting customers in discovering and using the features of our SaaS platform Resolving customer issues via email, chat and phone Actively contributing to improving customer service quality standards Identifying root causes of reported issues and cooperating with internal teams to eliminate them Creating and maintaining knowledge base articles Nice to haveBasic knowledge of Postman and APIsWhat we offer A supportive team you can always rely on Full onboarding and work in a small, close-knit support team Employment contract (UoP)  Multisport card and private medical care Fully remote work or hybrid model in Kraków or Warsaw Paid on-call duties outside standard working hours, based on a predefined schedule