Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. Content Moderators help create a safe and inclusive community by minimizing bad experiences online. They help create an environment free of intimidation and exclusion and often avert the spread of real-world harm. And above all, they contribute to the protection of those most vulnerable community members and groups.    We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.  Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.   What will you do?   Review, classify and/or remove content according to client guidelines, using specific tools and channels   Understand and remain updated on changing client policies and guidelines   Investigate, resolve, and relay complex content issues to the broader Trust and Safety team   Serve as an advocate for the user community   Participate in process improvement initiatives that improve quality and efficiency of work   Participate in continuous training programs and workgroup discussions for optimal development in the role   Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe   QualificationsBasic Qualifications/Skills Needed   Strong coping, emotional resilience, and stress-management skills   Excellent comprehension and communication.   English, Swedish (B2 level) Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies   Strong attention to detail  Comfort synthesizing and analyzing information from multiple streams   Strong critical thinking and decision-making skills   Deep familiarity and passion for the internet, internet platforms, and internet culture  High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported    Ability to work well individually and as part of a team   Flexibility in meeting changing business needs in a fast-paced environment  Commitment to quality, efficiency, and effectiveness   Previous business process outsourcing, customer service, or content moderation experience is a plus  Availability to work from the office (Kraków); on regular working hours with occasional work on weekends and bank holidays. What can we offer:   Using foreign language and new technology solutions daily, cooperating with various global Clients   Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace   Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings   Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are   A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life   Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives   Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees