As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.🔹Your daily tasks will include: Responding to general questions about credit card products, self-services and mobile/web apps Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds. 🔹Your Profile: Fluent in German (minimum C1 level) and very good command of English (minimum B2 level) Excellent communication and interpersonal skills Strong ability to assess customer needs and provide tailored solutions High level of flexibility and adaptability to evolving topics A customer-focused mindset with the ability to remain calm and empathetic in various situations Sales orientation is a plus, as cross-selling and upselling may become part of the role over time 🔹Good to have:educational background in economics, finance or related field🔹What We Offer: A dynamic, international work environment in one of the world's leading customer experience companies  Comprehensive training and onboarding, so you feel confident from day one  Opportunities for professional development Flexible working schedule with additional compensation for night shifts  The chance to be part of a forward-thinking, digital-first team Work from home A diverse and inclusive culture that values your ideas and individuality Well-being programs, team events and employee engagement activities  📩Apply now and become part of a team that values clarity, connection, and customer satisfaction.