ArcelorMittal Business Center of Excellence is looking for candidates for a position ofCX Specialist with GermanKey resposibilities:  Transport Coordination & Execution Plan and execute road transport operations, ensuring the timely and accurate delivery of goods. Create loading instructions and manage load dispositions, taking into account customer deadlines and logistical constraints. Ensure transport orders are issued and processed efficiently, and that all related documentation (e.g., KPI sheets, operating instructions) is completed accurately. Monitor and follow up on transportation schedules, proactively identifying and resolving any delays or issues.

Analyze and monitor road transport costs to ensure adherence to budget and identify opportunities for cost savings. Select appropriate transport companies based on contractual terms, cost efficiency, and service quality. Track and report on transport performance, ensuring compliance with operational KPIs (e.g., On Time In Full, cost efficiency).

Collaborate with internal teams such as purchasing, production, and sales to ensure transport plans align with production schedules and customer needs. Liaise with transport companies and customs agencies to ensure smooth operations and resolve any issues related to transportation, customs, or delivery. Address transport incidents and coordinate the appropriate response, including the organization of replacement material if necessary. Collaborate closely with Customer representative, managing day-to-day communication and providing proactive support to Customer Service. Verification of available time slots for loading, with close coordination with a company responsible for packaging and loading in the mill (ICP).

Continuously seek opportunities to optimize transport processes, improve delivery times, and reduce costs. Participate in the rollout of new transport management systems and contribute to ongoing process improvement initiatives. Handle and document transport service discrepancies, ensuring corrective actions are taken when necessary.  Requirements: A university degree in logistics, transportation, or a related field is preferred Prior experience in logistics, dispatch, or freight forwarding is preferred Strong knowledge of transport processes, freight forwarding systems, and road transport operations Practical experience with MS Office, SAP, and transportation management systems (e.g., Transporeon). Fluent in English and German (minimum B2), both spoken and written. Strong interpersonal skills, with the ability to work effectively in a team and communicate clearly with both internal and external stakeholders Creative problem-solver with a keen eye for continuous improvement in processes and systems.