Zadania: Respond promptly and professionally to customer inquiries via phone, chat, and email Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system Collaborate with colleagues to enhance the overall customer experience Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers Exhibit warmth and enthusiasm in every customer interaction Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively Wymagania: 1+ years of experience in a call center or customer service role, preferably in the automotive industry Strong communication skills, with a minimum C1 level in German and B2 level in English Ability to remain calm and tactful when dealing with customers Strong attention to detail and organizational skills Excellent problem-solving skills and a creative, solution-oriented mindset Willingness to learn and adapt to new technologies and processes Optional:Experience with other luxury Brands and Customers Relationship Management Systems (CRM)Oferujemy:Remote work from homeComprehensive benefits (my benefit system, private medical healthcare, life insurance)Team-building eventsFully paid training to prepare you for direct contact with customersTeam leader support at every stage of cooperationStable full-time employment based on an employment contract