In this role you will play a crucial role in delivering high-quality customer service through email and phone channel to our high-profile Client, who specialize in internet-based searching and video sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets. Your tasks:Provide high quality online customer service via email Deliver efficient troubleshooting and query resolution Identify, qualify and overcome customer objections Meet deadlines with a fast-paced environment Our requirements: Fluency in written and spoken RomanianIntermediate level of written and verbal English Available for a minimum 130 hours per month Experience in the call center or customer service industry Excellent communication skills Good analytical and organizational skills High school diploma or equivalent What we offer: Contract of mandate  Hybrid from Krakow or remote work type. Onboarding and training. Schedule from Monday to Friday from between 8AM and 6PM What more can you get? MyBenefit platform access (you can exchange points for Multisport card, LuxMed healthcare or codes for other services such as shopping, travel, massage or food and many more) Cooperation in a friendly, innovative and multinational environment giving you the opportunity to improve your language and personal skills Opportunity for development within the structures of our company Recruitment process: Initial phone interview – we want to get to know you better! Language verification Online interview with recruitment representative and Team Manager You will receive a feedback via call within working 2 days after the interview  Interested? Apply!