As a Senior Account Development Manager at Text, Inc., you will play a crucial role in strengthening and expanding relationships with our existing customers. Your primary focus will be on identifying opportunities for upselling and cross-selling, ensuring clients continue to maximize the value of our solutions while optimizing their plans to meet evolving business needs.What you'll do: Prospect and engage with our existing client base of approximately 40,000 customers to identify upsell, cross-sell, expansion, and optimization opportunities. Identify and qualify opportunities to move customers to higher-tier plans or multi-year contracts. Educate customers on the value of our solutions, helping them discover new use cases and tailored offerings. Experiment with different sales approaches to refine strategies and improve success rates, working in a data-driven manner. Work closely with AE and CSM teams to ensure a seamless experience for customers transitioning to upgraded plans and expanded solutions.

Bring energy and curiosity to every interaction, positioning yourself as a trusted resource for customers looking to get the most out of our offerings.

What we’re looking for: Minimum 2-3 years of experience in SaaS sales with a proven track record of meeting or exceeding revenue targets. The role requires someone who can quickly adapt and contribute. If you have a passion for sales and a strong drive to succeed, this is a great opportunity to grow your career in the dynamic SaaS industry Fluency in English, both written and spoken, is essential. You should be comfortable engaging with international clients in a professional business setting Ability to manage complex sales cycles and engage with decision makers at various levels Strong communication and relationship-building skills, with a consultative sales approach High level of autonomy and ownership in managing a large book of customers Ability to design and execute multi-step sales strategies tailored to customers across various industries

Proficiency with CRM systems (e.g. Salesforce) and the ability to maintain a clean and accurate pipeline

What’s in it for you? A chance to work with an established customer base of 40,000 clients rather than starting from scratch with outbound leads The opportunity to influence sales processes, contribute to strategic initiatives, and shape best practices within the Account Development team Ongoing mentorship and professional development from experienced teammates and sales leaders Exposure to cross-functional collaboration with Product, Marketing, and Customer Success on revenue-focused projects How we workWe’re a hybrid team – remote when it makes sense, onsite when it matters most.Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.Our office is open year-round – drop by anytime.BenefitsWe don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.