Customer Advisor with Serbian

Miejsce pracy: Warszawa

Job description:

• Providing high-quality customer service via phone, email, chat, and social media
• Assisting with product information and resolving technical issues
• Initiating and managing Xiaomi device repair processes
• Adhering to detailed project guidelines and maintaining high service standards
• Supporting team goals and contributing to a positive workplace environment

Requirements:

• Knowledge of Serbian - C1 level and English - B1 level
• Basic computer skills (Windows environment)
• Problem-solving and communication skills
• Ability to learn quickly and memorize technical information

Nice to have:

• Polish language knowledge - B1 level

We offer:

• Performance bonus
• Hybrid work model: The first month in the office, then hybrid work (70% in the office, 30% remote)
• 2 weeks of comprehensive in-office training
• Private LuxMed healthcare
• MyBenefit with a monthly budget
• Life insurance
• MultiSport
• Fruit on Wednesdays
• Pizza Days!
• Development opportunities through coaching and skill development sessions
• Supportive team environment

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.