Customer Service Specialist with Ukrainian - popular clothing brand

Miejsce pracy: Katowice

Job description:

• Customer service for a well-known clothing brand and maintaining the highest quality of customer service in line with project standards
• Efficient customer contact through phone, email, social media, live chat. On Sundays, there is a break from phone calls; only chat is supported
• Positive, empathetic, and professional approach to customers
• Providing reliable and accurate information in response to customer questions and problems
• Active communication within the team and support for team members
• Supervising complaints and maintaining a high level of customer satisfaction
• Maintaining high quality of assigned tasks in customer contact

Requirements:

• Fluent knowledge of Ukrainian in speech and writing (native speakers preferred)
• Knowledge of English at a B2 level for team communication and training
• Excellent computer skills and MS Office proficiency
• Shift work: Mon - Fri 8:00-16:00/11:00-19:00 and weekends 9:00-17:00
• Work 5 days a week and only 3 weekend days a month. If you work on the weekend, you have days off during the week

Nice to have:

• Experience in telephone customer service or similar work is preferred

We offer:

• Contract of mandate
• Career development in a reputable company that rewards employees with commitment and passion
• Work in a comfortable office in Katowice

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.