Mastery in C1-C2 level German proficiency, with English at B2 level or higher., Excellent communication skills for effective player support., Flexibility to adapt to various situations and player needs., Accountability and reliability in handling player inquiries and issues., Proactivity in identifying and addressing player concerns proactively., Proficiency in navigating knowledge bases for efficient support., Basic troubleshooting skills to assist players with technical challenges., Availability for full-time work, including weekends (Saturday and Sunday)., Previous Customer Service experience (remote or on-site/retail)., You have some knowledge of the community platforms (e.g. Discord, Slack)., You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.

MyBenefit Cafeteria Platform, sharing the costs of sports activities, private medical care, remote work opportunities, fruits, integration events, corporate gym, corporate library, no dress code, video games at work, coffee / tea, drinks, parking space for employees, leisure zone, employee referral program, charity initiatives