Must have

• Leadership skills

• Communication skills

• English (B2)

• French

• Polish

Requirements description

• Minimum 3–5 years of experience managing a team (at least 8–10 people)
• Excellent command of French – fluent communication with clients and employees, quality monitoring
• Communicative English
• Communicative Polish (ideal candidates without Polish will also be considered)
• Strong organizational and leadership skills, experience in motivating teams

Offer description

Job Description:

We are looking for a Customer Service Supervisor to manage a team of approximately 20 people. As a Supervisor, you will be responsible for organizing team work, monitoring quality and KPI achievement, supporting the team, conducting corrective discussions, and setting individual and team goals. You will work closely with two other Supervisors within the department.

We Offer:

• Work in a successful, well-organized international organization
• The possibility of using French on a daily basis
• Full-time employment contract
• Attractive benefits: private healthcare, life insurance, social benefits package, Multisport subsidy (50%), employee discounts on company products, employee parking, performance-based incentives, employee referral program
• Professional trainings & development

Your responsibilities

1. Managing a team of around 20 employees
2. Organizing and planning daily work
3. Monitoring quality of customer interactions (phone, chat, email)
4. Tracking KPI achievement and reporting results
5. Supporting, coaching, and motivating team members
6. Conducting performance reviews and corrective conversations

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