Must have

• Windows

• Communication skills

• interpersonal skills

• MS Office

• troubleshooting

• English

Requirements description

• Strong communication and interpersonal skills, with a passion for helping others.
• Solid knowledge of Windows, Microsoft Office, and common business applications, along with experience in troubleshooting.
• Ability to manage your time effectively, prioritise tasks, and work independently when needed.
• A flexible and solutions-focused mindset, with the ability to adapt to changing needs.

Offer description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

We’re hiring an Incident Manager to join a high-profile team delivering face-to-face IT support. We’re looking for an Incident Manager to join a high-profile team delivering face-to-face IT support in a collaborative and people-focused environment. This is a great opportunity to work closely with senior stakeholders and make a real impact by helping colleagues resolve technical issues quickly and effectively.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details .

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

Your responsibilities

1. Be the first point of contact for IT support queries, helping a wide range of users resolve or escalate technical issues in a friendly and professional manner.
2. Provide excellent customer service and manage expectations with empathy and clarity, even during busy periods.
3. Triage, resolve, or escalate incidents to managed service providers as needed.
4. Track and manage support tickets through to resolution using internal systems.
5. Collaborate with internal teams and external service providers to ensure seamless support.