Must have

• Polish (C1)
• English (C1)
• Spanish (C1)

Nice to have

• Jira

• Confluence

• macOS

• CRM

• Project management

• Customer relationship management

Requirements description

• excellent command of English, Spanish and Polish (min. C1 level each)
• permanent residence in Poland
• previous experience in customer service / customer success / other customer facing roles where building business connections was required
• the ability to build and maintain long-lasting relationships with customers
• proactive approach and self-organization skills
• superb verbal and written communication skills
• strong analytical and problem-solving skills
• the ability to work independently and in a team

Nice-to-have:

• experience with SaaS applications
• experience in project management
• familiarity with CRM systems

Offer description

Join us as a Customer Experience Manager! Our Customer Experience Team is looking for a new member who would be the main point of contact for our MAX customers and would focus on proactively contacting the client regarding product adoption, gathering their feedback on GetResponse tools and providing creative solutions.

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 400,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values

Salary range:

• 6 500 – 8 500 PLN gross/month on contract of employment + up to 2100 PLN gross performance bonus

Your responsibilities

1. building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
2. elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues. provide solutions, and drive value from GetResponse MAX
3. providing product expertise and support: provide ongoing support via phone, email and meeting software for top valued customers
4. managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimization
5. managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Marketing, Product, and support to ensure a seamless customer experience