Must have

• Okta

• google apps

• English (B2)

Requirements description

What skill are we searching for?

• 1 year in similar Helpdesk role or 2 years in technical support
• 1 year with Google Apps for Business or similar service
• 1 year with Okta or similar service
• High school diploma
• Basic Knowledge of Okta User/Group Management
• Basic Knowledge of Google Workspace User/Group Management/Administration
• Basic Knowledge of Macintosh and Windows Configuration and Administration
• Moderate Skill in Troubleshooting Desktop Hardware
• Basic Skill in Upgrading and basic repair of PC hardware
• Basic Knowledge with Networking Technologies
• Basic Knowledge in VoIP Softphone and Telephony Services
• Good US English verbal and written communication skills (multi-lingual preferred)

Offer description

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That’s where you come in.

Here’s a bit about what we have to offer:

• Competitive pay: 8100 - 10100 PLN net on B2B
• Training budget 3500 PLN gross per year.
• Access to e-learning platforms (O’Reilly).
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week.
• Group English classes with a native speaker.
• Equipment: MacBook Pro, monitor and a keyboard & mouse set.
• New, modern, bright and comfortable office space in the city centre.
• A lot of free parking spots around the office.
• Access to the company’s library.
• Great working atmosphere.
• Chill out room with a PlayStation, and mini gym.
• Free snacks and beverages in a kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation Package within Poland.

Your responsibilities

1. On a daily basis, you will:
2. Keep regular office hours in assigned SpotOn office
3. Handling tickets for tasks such as:
4. User administration (onboarding, offboarding, changes, resets, unlocks, etc)
5. Desktop support (hardware, software, imaging and services)
6. Licensing (provisioning and deprovisioning)

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