Must have

• ServiceNow

• Discovery

• CMDB

• Service Mapping

• Event Management

• Data modelling

• CSDM

• Configuration

• English (B2)

• Polish (B2)

Requirements description

• ServiceNow Experience, specializing in Foundation Data and IT Operations Management (Discovery, CMDB, Service Mapping, Event Management)
• Experience with data modelling, visualization, creating actionable insights.
• Experience of infrastructure configuration and architecture across traditional on-premises datacenters, cloud, network and IT security tools
• Broad understanding of industry best-practises in ITSM, Configuration management, enterprise architecture and master data management
• Process Performance Management & Excellence, Continual Improvement and implementing effective KPIs
• Experience and understanding of ServiceNow CSDM Model
• Able to analyse transform complex business requirements into technical deliverables
• Management of senior stakeholders
• Delivery management through 3rd parties
• Basic level of experience in IT Architecture within Enterprise/multinational IT environment
• Academic background in IT or comparable professional experience
• Strong communication skills - ability to communicate with business leaders and technical teams

Offer description

As Fresenius Digital Technology, we are an integral part of the Fresenius Group, responsible for the IT of the healthcare group and its business segments. We ensure a frictionless interface of IT and business operations so that all employees in production, logistics, and other areas can work efficiently and without interference.

The ServiceNow Data and Analytics lead will be accountable for the accuracy, governance and maintenance of ServiceNow Foundation and CMDB Data and for providing actionable insights from data across the ServiceNow platform to drive informed decision-making for the Global infrastructure department.

Your responsibilities

1. Monitoring and reporting on the quality of GI infrastructure, service and foundation data within ServiceNow
2. Maintenance of ServiceNow Data and Process artefacts and materials - Web pages , documents and templates, Teams / Sharepoint sites, etc.
3. Provide Governance and Controls to ensuring data management processes are adopted and adhered to in a compliant manner to support operations and projects
4. Responsible for leading data maintenance / data quality for GI Infrastructure and services within repositories : ServiceNow, Lean IX.
5. Assess the impact of new projects and requirements on data quality and mange appropriately
6. Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data and other ITOM ITSM modules.

show all (20)