Must have

• English (Fluent)

Requirements description

• Build lasting, trusted relationships with customers through open and engaging communication

• Deliver accurate, complete, and timely responses to customer inquiries via outbound calls and emails, escalating when necessary

• Manage customer complaints by identifying effective solutions and resolving issues within defined timeframes

• Maintain high-quality service by following established standards and guidelines

• Drive continuous improvement by identifying and recommending process enhancements

• Collaborate closely with other departments to ensure seamless issue resolution

• Handle complex payment-related cases with attention to detail and efficiency

Your responsibilities

1. 1-2 years of experience in a customer support role, with strong verbal and typing skills
2. Proven ability to support customers through both written and verbal communication, often simultaneously
3. Fluency in written and spoken English
4. Excellent communication skills, with the ability to convey information clearly and professionally
5. Strong problem-solving and analytical skills, with the ability to influence positive outcomes
6. Proficient in computer use, with hands-on experience using Google Workspace (Google Suite)