Must have

• CSM

• CMDB

• JavaScript

• Data structures

• Analytical skills

• CAD

• English (C1)

Nice to have

• Degree

• BI

• Power BI

• Tableau

Requirements description

To be successful in this role, you should have:

• 3–5 years of experience in ServiceNow implementation and development.
• Proven expertise in configuring ServiceNow Performance Analytics and developing dashboards.
• In-depth knowledge of ServiceNow PA and Reporting modules.
• Hands-on experience with indicators, breakdowns, widgets, and scorecards.
• Proficiency in JavaScript and Flow Designer for scripting and automation.
• Strong understanding of data structures, CMDB relationships, and KPI frameworks.
• Excellent analytical skills and the ability to derive actionable insights from data.
• Effective communication and collaboration skills with both technical and business stakeholders.
• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA); Performance Analytics certification is a plus.
• Familiarity with data governance and reporting best practices.
• Experience working with large datasets and optimizing dashboard performance.

Nice to have:

• Proficiency in English (C1/C2); knowledge of other European languages is a plus.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Experience with external BI tools such as Power BI or Tableau.

Offer description

Original text.  Show translation

Location: 100% remote

Salary ranges: 220-260 PLN net/h B2B

Offer

• Multisport Card
• Life insurance
• Private healthcare
• PowerYou platform

Opis Firmy

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.

Your responsibilities

1. Design, configure, and implement advanced analytics and reporting solutions within the ServiceNow platform.
2. Develop and maintain Performance Analytics (PA) indicators, breakdowns, widgets, and dashboards across modules such as ITSM, CSM, HRSD, and ITOM.
3. Collaborate with business stakeholders to gather and analyze reporting requirements.
4. Translate business needs into scalable and actionable PA solutions.
5. Create and manage data collectors and automated data collection jobs.
6. Design dashboards that visualize operational and strategic KPIs to support data-driven decision-making.

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