Service Manager with Italian

Link Group

+2 więcej
16800 - 21000 PLN
B2B
💼 B2B
Power BI
STEM
☁️ Azure
ITSM
📊 Databricks
Informatica IPaaS
ITIL
Team Management

Must have

  • ITIL

  • AI

  • Azure

  • Databricks

  • BI

  • Informatica

  • Jira

  • Communication skills

  • Degree

  • Data analytics

  • English

  • Italian

Nice to have

  • DevOps

  • Six Sigma

  • ITIL (V3/V4)

  • COBIT

Requirements description

Skills & Attributes for Success

Delivery & Leadership

  • Strong experience managing international, distributed teams across time zones.
  • Proven ability to deliver complex Application Management Services in enterprise environments.

Service Orientation & Process Expertise

  • Deep understanding of ITIL practices, SLAs, and ITSM frameworks.
  • Hands-on experience with AMS operations for large-scale AI & Data platforms.

Technical Knowledge

  • Good understanding of cloud-based data ecosystems (especially Azure).
  • Familiarity with Databricks, Power BI, and Informatica IPaaS.
  • Experience with ITSM tools (ServiceNow, Jira, Remedy).

Soft Skills

  • Excellent communication skills in English and Italian (B2–C2).
  • Strong analytical and problem-solving abilities.
  • Ability to drive continuous improvement and adopt emerging technologies (AI, automation).

Requirements

  • Degree in a STEM discipline.
  • Solid experience managing Application Maintenance/Support services for AI & Data platforms.
  • Proven background working with global clients and distributed delivery teams.
  • Strong knowledge of ITIL processes and service management methodologies.
  • Experience delivering services under SLAs in structured, international organizations.
  • Proficiency in Azure and modern data analytics technologies.
  • Excellent communication, interpersonal, and stakeholder-management skills.

Nice to Have

  • ITIL (V3/V4), DevOps, COBIT, or Six Sigma certifications.
  • Experience using AI/automation within AMS operations.

Offer description

This role offers a unique chance to support large, global organizations by ensuring the stability, scalability, and efficiency of their AI & Data platforms. You will work closely with international teams to deliver best-in-class Application Management Services, driving continuous improvement, automation, and operational excellence.

Your responsibilities

  1. a) Service Delivery & Operations
  2. Leading end-to-end delivery of Application Management Services for AI & Data solutions running on modern, cloud-based data platforms.
  3. Coordinating international teams (primarily India and Italy) to ensure smooth and reliable service operations.
  4. Managing SLAs, service performance, and operational governance for enterprise-scale clients.
  5. b) Service Monitoring & Continuous Improvement
  6. Providing regular service updates to stakeholders, including performance reports, risk analysis, and improvement recommendations.

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Wyświetlenia: 5
Opublikowana9 dni temu
Wygasaza 24 dni
Rodzaj umowyB2B
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