Must have

• ITIL

• AI

• Azure

• Databricks

• BI

• Informatica

• Jira

• Communication skills

• Degree

• Data analytics

• English

• Italian

Nice to have

• DevOps

• Six Sigma

• ITIL (V3/V4)

• COBIT

Requirements description

Skills & Attributes for Success

Delivery & Leadership

• Strong experience managing international, distributed teams across time zones.
• Proven ability to deliver complex Application Management Services in enterprise environments.

Service Orientation & Process Expertise

• Deep understanding of ITIL practices, SLAs, and ITSM frameworks.
• Hands-on experience with AMS operations for large-scale AI & Data platforms.

Technical Knowledge

• Good understanding of cloud-based data ecosystems (especially Azure).
• Familiarity with Databricks, Power BI, and Informatica IPaaS.
• Experience with ITSM tools (ServiceNow, Jira, Remedy).

Soft Skills

• Excellent communication skills in English and Italian (B2–C2).
• Strong analytical and problem-solving abilities.
• Ability to drive continuous improvement and adopt emerging technologies (AI, automation).

Requirements

• Degree in a STEM discipline.
• Solid experience managing Application Maintenance/Support services for AI & Data platforms.
• Proven background working with global clients and distributed delivery teams.
• Strong knowledge of ITIL processes and service management methodologies.
• Experience delivering services under SLAs in structured, international organizations.
• Proficiency in Azure and modern data analytics technologies.
• Excellent communication, interpersonal, and stakeholder-management skills.

Nice to Have

• ITIL (V3/V4), DevOps, COBIT, or Six Sigma certifications.
• Experience using AI/automation within AMS operations.

Offer description

This role offers a unique chance to support large, global organizations by ensuring the stability, scalability, and efficiency of their AI & Data platforms. You will work closely with international teams to deliver best-in-class Application Management Services, driving continuous improvement, automation, and operational excellence.

Your responsibilities

1. a) Service Delivery & Operations
2. Leading end-to-end delivery of Application Management Services for AI & Data solutions running on modern, cloud-based data platforms.
3. Coordinating international teams (primarily India and Italy) to ensure smooth and reliable service operations.
4. Managing SLAs, service performance, and operational governance for enterprise-scale clients.
5. b) Service Monitoring & Continuous Improvement
6. Providing regular service updates to stakeholders, including performance reports, risk analysis, and improvement recommendations.

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