Must have

• Hardware troubleshooting

• Apple

• Windows

• Chromebooks

• AV Skills

• Networking skills

• Wi-Fi

• VPN

• Managing Ticket-based workflow

• Asana

• Zendesk

• Service-oriented attitude

• Lifting heavy equipment

• AI tools

• Collaboration skills

• Decision-making

• English (C1)

Requirements description

• Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
• Experience with being part of a distributed team, whose main HQ might be in another location
• Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
• A positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Offer description

Asana is seeking an experienced IT Support Specialist for our growing office in Warsaw, Poland. You will play a critical role in providing Tier 1 support for our users based in Warsaw, as well as in helping to support our team of Asana’s globally.

We’re a collaborative, in-office team — you’ll be working on-site 5 days a week with your teammates.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

• Generous, transparent and fair compensation system
• Contract of Employment ( and the option of 50% tax deductible costs for author’s rights usage in respect of  applicable roles )
• Health insurance with dental and travel coverage (Lux Med)
• Meals reimbursement on the days that you work from the office
• Career growth budget
• Home office setup budget
• Gym/Fitness reimbursement
• Fertility healthcare and family-forming support with Carrot
• Mental Health Support in Modern Health
• Group life insurance
• MacBooks with all necessary accessories

Your responsibilities

1. Provide in-person support for users in the IT Lounge
2. Respond to user requests via standard support tools including chat and ticketing systems
3. Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
4. Build and deploy new laptops using standard deployment tools like JAMF, Intune, Workspace ONE, etc
5. Participate in the IT on-boarding experience and IT welcome sessions
6. Manage system access for Asana’s users

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