Urology San Antonio is a group of over 200 individuals dedicated to improving urological health and overall wellness. With over 30 medical providers across eight locations, our practice delivers the most comprehensive and convenient care in South Texas.

Job Summary

FAST-PACED Urology practice looking for an experienced Medical Front Office Assistant Front Desk Check-In/Check-Out. Our Medical Front Desk employees are the first impression of our organization for our patients. They provide the highest levels of courtesy, respect, and customer service for our patients.

Responsibilities

• Answers and directs phone calls
• Assists in scheduling patient appointments
• Greets patients
• Collect and verify patient demographics, insurance, and other relevant information.
• Collects co-pays and any balances on patient accounts
• Ensure professionalism while maintaining excellent patient service
• Accurately document all patient requests and information
• Keen attention to details
• Adept at creative problem-solving
• Ability to empathize with patients in need of care
• Excellent communication skills
• Positive attitude

Requirements

• QUALIFICATIONS

Required

• High school diploma or GED
• Previous experience in a medical office or healthcare setting
• Electronic Medical Records (EMR) experience
• Experience with insurance verification for patient eligibility