Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances, Ability to influence the tasks needed to resolve high priority incidents, Knowledge and utilization of ITSM, SNOW and other Capgemini tools used to, Detailed ITIL awareness, ITIL Certification would be an advantage, Excellent English and French communication skills, both written and verbal, Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings, Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data, Ability to manage and collaborate with virtual teams, Knowledge of Problem Management, Incident, Management, and Change Management

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives