Order to Cash Analyst

Order to Cash Analyst

with Spanish (+ Portuguese nice to have)

with Spanish (+ Portuguese nice to have)

WHAT WILL YOU DO:

As Order to Cash Analyst you'll be responsible for:

• Customer Interaction and Collections - Handle inbound and outbound communication with customers regarding overdue accounts according collection strategy worklist, order status, and disputes; proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
• Order and Dispute Management - Perform order management tasks such as order entry, amendments, rejections, managing order blocks, and urgent orders; resolve commercial and financial disputes related to the O2B and collections processes.
• Problem Solving and Case Resolution: Analyze and resolve medium-complexity or non-standard issues; manage customer complaints and queries by liaising with internal teams (e.g., O2B for invoicing issues) to ensure timely closure.
• Account Monitoring and Controls: Conduct customer reconciliations, coordinate with AR Management for value adjustments and write-offs, and perform B2C and O2B controls as per internal procedures and country-specific documentation.
• Collaboration and Performance: Work closely with local/client teams and internal stakeholders, contribute to the O2C organization, meet daily operational targets and monthly SLAs, updating country specific documentation.

ADDITIONAL BENEFITS FOR YOU:

•  Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
•  Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

THE AGILE TEAM

You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.

• The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
• Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients

WHAT DO WE EXPECT

• Min 1 year of experience in Order to Cash area.
• Familiarity with Microsoft Office tools.
• Ideally fluent English skills both in spoken and written form, plus minimum C1 degree of competence in Spanish, Portuguese nice to have.
• Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
• A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.

NICE TO HAVE:

• Experience in transformation, automatization, implementing AI solutions.
• A degree in finance or a related field.
• Knowledge of SAP