For our Client, a British company providing payroll support, human resource and contract administration services, we are currently looking for candidates interested in the position of Payroll & HR Customer Service Assistant. This role combines payroll, customer service and administrative support role.

Full training will be provided, commencing with administrative tasks of payroll, data entry in relation to contracts, and invoicing. Upon successful training, this will develop into relationship handling and customer service with more complex UK tax and national insurance queries.

Payroll & HR Customer Service Assistant

Payroll & HR Customer Service Assistant

Work place: Kraków

Ref. no 12/12/2025/KW/12992/4485

Requirements

• minimum 1-2 years of general administrative experience (e.g., administration, customer service, data or document processing),
• NO prior experience in accountancy, payroll or finance required (full training will be provided to successful candidates),
• fluent spoken and written English (C1) is a must - the role requires daily contact with team in the UK,
• willingness to develop in Payroll area,
• ability to work with high amounts of data,
• well organised with strong administrative skills,
• strong attention to details,
• working knowledge of Microsoft Office (Outlook, Word, Excel).

Responsibilities

• processing of Invoicing, Timesheets and Expenses Forms,
• preparation, calculation and verification of payments and deductions records,
• preparation of reports,
• preparing contracts and supporting onboarding documents for new and existing clients,
• database administration (data entry & reporting),
• dealing with incoming payroll and pensions enquires and requests via email and phone.

We offer

• full time work from 9:00 to 17:00 (30min lunch break included),
• employment contract with a 3-month probation period,
• Monday to Friday working week,
• hybrid working (2 days from home a week) upon completion of training and competence,
• private medical care,
• on the job training (further professional development and training available),
• friendly & supportive working atmosphere in a team of talented specialists,
• office in central Krakow (next to Galeria Krakowska).

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