OTC Junior Specialist

OTC Junior Specialist

with Spanish

with Spanish

THE WORK

As an OTC Junior Specialist you'll be responsible for:

• Customer Relationship and Communication - Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
• Order and Dispute Management - Handle the full order management process including order entry, amendments, rejections, and order blocks; resolve commercial and financial disputes as part of the O2B and collection processes.
• Credit and Collection Support - Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups.
• Documentation and Reporting - Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status.
• Teamwork and Performance - Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success.

ADDITIONAL BENEFITS FOR YOU

• Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
• Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

THE AGILE TEAM

You will be a part of the Agile workforce, with the opportunity to support various clients in Fandamp;A based on current business priorities.

• The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges.
• Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions.
• Members of the Team are chosen based on their comprehensive Fandamp;A skills set andamp; flexibility to work for different clients.

WHAT WE EXPECT

• Very good English and Spanish (minimum B2 level).
• Ability to work independently and manage complex cases.
• Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships via phone and email.
• A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.
• Familiarity with Microsoft Office tools.

NICE TO HAVE

• Knowledge of SAP.
• A degree in Finance or a related field.
• Experience in Order to Cash or Customer Service area.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.