We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.We are supporting Employment Contract or B2B, depending on your preferences.Responsibilities Drive requirement gathering and analysis Create User Stories / Requirements specifications Design and improve processes in ESM (ITSM and adjacent domains) Serve as a process subject matter expert to the customer and members of the team Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team Create and maintain process documentation Participate in pre-sales activities and demos Requirements Experience in designing and improvement of processes in ESM domain using process modelling tools Strong communication, negotiation and presentation skills Solid understanding of Agile methodologies Deep understanding of ITIL ServiceNow (or other ITSM tool) Flexibility in working directly with technical and business stakeholders on the customer’s side Experience with business process modeling and writing good documentation English at B2+ level Nice to haveMS Office suiteWe offer We gather like-minded people: Engineering community of industry professionals Friendly team and enjoyable working environment Flexible schedule and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Business-driven relocation opportunities We provide growth opportunities: Outstanding career roadmap Leadership development, career advising, soft skills, and well-being programs Certification (GCP, Azure, AWS) Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru English classes We cover it all: Stable income (Employment Contract or B2B) Participation in the Employee Stock Purchase Plan Benefits package (health insurance, multisport, shopping vouchers) Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more Referral bonuses Corporate, social and well-being events Please, note: The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview We will reach out to selected candidates exclusively EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.