About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.How you will get the job done collaborating with the Business Product Owner in a shared responsibility model managing business requirements and advising stakeholders to support the execution of business strategy, using knowledge of market trends and technological innovations developing, customizing, and maintaining core business applications being responsible for the full lifecycle of the product and related services, including defining operational processes, KPIs, service levels, upgrades, and ongoing maintenance planning and aligning the product roadmap with business objectives, in line with target architecture and including technical or security-related enhancements initiating and managing change initiatives or projects, planning and executing product releases, and overseeing formal sign-off processes ensuring the secure and stable operation of the product in the production environment through appropriate testing and monitoring managing the product budget and overseeing third-party service providers, including procurement and vendor relationship management applying standard IT service management processes (e.g., incident, problem, and change management) using internal tools and platforms

leading quarterly service review meetings, reporting on service-level agreements, monitoring service quality, and identifying areas for improvement

Skills and experience you will need fluency in business English a university degree, preferably in Accounting, Finance, Economics, Computer Science, IT, or a related field familiarity with Compliance and Risk Management processes strong customer orientation and communication skills, including the ability to present complex operational or architectural topics clearly analytical thinking and experience with concept work related to complex IT and application environments general knowledge of IT infrastructure, operations, development, and technical architecture goal-oriented approach and willingness to continuously learn strong planning, organizational, negotiation, and mediation skills

willingness to travel internationally

Nice to have fluency in German experience in test management experience in solution design experience in Azure Dev Ops Perks & BenefitsLet's be healthyMedical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.Let's be balancedWork-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.Let's be smartWe organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.Let's be responsibleEach year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.Let's be funCompany-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!Let's be diverseEvery team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!