We are looking for a Business Analyst responsible for analyzing and optimizing billing, customer care, and other related processes in a telecommunications company by gathering requirements, developing solutions, and investigating new business requests. The ultimate goal is to improve the efficiency and effectiveness of BSS operations while ensuring a clear understanding of requirements and solutions for all stakeholders involved.Key Responsibilities: Analyze and optimize business processes in the BSS area (billing, ordering, provisioning, etc.); Investigate new business requests and analyze feasibility and impact on BSS, OSS and IT systems and processes; Develop requirements for BSS/OSS/İT system functionality; Prepare business requirements for BSS/OSS/İT solutions within projects; Facilitate meetings with stakeholders and technical teams to gather and clarify requirements; Translate technical language into business language to ensure clear understanding of requirements and solutions; Translate business language into technical language to ensure clear understanding of requirements by technical teams; Participate in testing and implementing new features in BSS systems; Find solutions to complex business problems related to BSS systems and processes; Requirements: Bachelor’s degree in Computer Science, Computer Engineering, Information Technologies At least 2 years of experience in the telecommunications and BSS field; Experience with API; Knowledge of business process analysis methodologies (BPMN, UML); Proficient in SQL and experience working with databases; Knowledge of BSS system functionality and operation principles; Experience working with JIRA and Confluence; Ability to facilitate meetings and clearly communicate technical information to business stakeholders; Ability to translate technical language into business language and vice versa; Ability to investigate new business requests and analyze feasibility and impact on BSS systems and processes; Ability to find solutions to complex technical problems related to BSS systems and processes; Ability to work in a team and focus on results; Analytical mindset and ability to find non-standard solutions.