Have in-depth end to end knowledge of Pharmacovigilance Process, well versed with Argus modules. Provide Level 2 technical support for a highly customized Oracle Argus Safety application (v8.x), including incident resolution, service requests, and root cause analysis Analyze, troubleshoot, and resolve issues related to Argus Core modules, Console configurations, ESM, and Interchange Work with partner/vendor teams (e.g., L3 support, infrastructure, middleware) to coordinate resolution of complex technical issues Implement minor enhancements such as configuration changes, field updates, workflow adjustments, and dictionary management (MedDRA/WHO-DD uploads) Support the maintenance of custom extensions and integrations within the Argus landscape Monitor scheduled jobs, perform application health checks, and manage technical logs Document all support activities, maintain change logs, and adhere to SOPs and regulatory guidelines (GxP, 21 CFR Part 11) Participate in validation testing and impact assessments for small changes Provide technical inputs during internal audits or inspection readiness activities, as needed Required Skills & Experience: 10+ years of hands-on experience with Oracle Argus Safety, specifically in technical support and configuration Strong understanding of Argus Console, custom configurations, ESM setup, and Interchange/E2B standards Ability to analyze PL/SQL queries and navigate the Argus database for issue investigation Experience working in a customized Argus environment (non-standard workflows, integrations, or UI modifications) Familiarity with ticketing systems like ServiceNow, JIRA Experience with ITIL-based support processes Understanding of regulatory compliance (GxP, 21 CFR Part 11) and CSV practices