Are you inspired to lead transformation while ensuring operational excellence? We are seeking a Head IT Service Management to join our IT Service Management (CIT-AOS) team in Warsaw, responsible for leading platform operations, steering the transition from BMC Helix to ServiceNow, and developing a high-performing ITSM team. Be part of a team that values reliability, innovation, and continuous service improvement.What You Will Do Lead BMC Helix and ServiceNow platform operations, ensuring availability, compliance, and resilience. Oversee transition from BMC Helix to ServiceNow, driving roadmap execution with zero business disruption. Build and coach a skilled team across ITSM disciplines, promoting automation and AI-enabled practices. Partner with business and corporate stakeholders to align on standards, SLAs, and governance models. Drive maturity in ITSM processes, ensuring measurable improvements in quality, speed, and cost. What You Bring Proven leadership in ITSM platform operations (BMC Helix and/or ServiceNow) and enterprise environments. Strong transformation experience, ideally managing ITSM tool migration with minimal service interruption. People leadership and coaching skills to build technical and process excellence across diverse teams. Excellent stakeholder management, balancing operational needs and strategic alignment. Needed Language Skills: English (fluent); German and Spanish are a plus.