Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityThe IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The role gives the opportunity to work closely with a diverse range of controls, governance, tasks and Technology experts.What you’ll do Design, test, and optimize prompts for LLMs to achieve high-quality outputs across various use cases. Fine-tune pre-trained models using domain-specific data to improve accuracy and contextual understanding. Develop and implement solutions using Retrieval-Augmented Generation (RAG) and manage vector databases. Lead or contribute to the design and development of NLP, ML, and AI systems. Apply AI best practices to ensure fairness, transparency, and accountability in AI models and applications. Collaborate with cross-functional teams to align technical efforts with business goals. Write and maintain code in Python and work with tools like SQL, GitHub, CI/CD pipelines for effective development and deployment Work with cloud platforms (Azure, GCP) for development, deployment, and scaling of AI models. What you need to have to succeed in this role Strong understanding of LLM architectures and expertise in fine tuning pre trained models on domain specific data. Experience with RAG (Retrieval Augmented Generation), Prompt Engineering concepts and fundamentals (Vector DBs). In depth knowledge of machine learning, deep learning, and NLP. Manage prioritization and technology work for building NLP, ML & AI solutions experience in experimenting and developing with LLM. Follow AI best practices, ensuring fairness, transparency and accountability in AI model and system. Good exposure in Python and strong knowledge in SQL, GitHub. Be familiar with CI/CD pipelines. Cloud Platforms knowledge must: Azure /GCP Strong communication/presentation skills in English, can present technical solutions, capabilities, considerations, and features to business parties. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: Online behavioural test (for external candidates only) Telephone screen (for external candidates only) Zoom interview with the hiring manager We are looking to hire as soon as possible so don’t wait and apply now!You'll achieve more when you join HSBC.