Join RITS Digital as a CRM Business Analyst and grow your career in Creatio!About usRITS Digital is a trusted partner in digital transformation. We deliver modern CRM and process automation solutions for international clients. As an official Creatio partner, we develop projects on this fast-growing low-code platform. We are looking for CRM experts who want to grow in Creatio — if you have experience in Salesforce, Dynamics 365, ServiceNow or other leading systems, we’ll teach you everything you need to succeed in Creatio.Responsibilities Leading business workshops to gather and document requirements. Analysing business processes and preparing AS-IS and TO-BE documentation. Creating user stories, use cases and acceptance criteria. Building the functional backlog and collaborating with the delivery team. Supporting Solution Architect and consultants in solution design. Participating in UAT testing and validation of functionalities. Monitoring effectiveness of deployed solutions and proposing improvements. Supporting presales with requirement analysis, proposals and presentations.  Requirements 2–3 years’ experience as a Business Analyst in CRM/ERP projects. Ability to translate business needs into detailed system specifications. Knowledge of sales, marketing and customer service processes. Nice to have: Salesforce, Dynamics 365, ServiceNow or other CRM experience. Willingness to learn and certify in Creatio. Strong communication and facilitation skills. English B2/C1.  We offer Creatio training and certification. Projects with international clients (Europe, USA). Career path towards Solution Architect or Product Owner. Work culture based on trust and high standards. Flexible cooperation models (B2B / Employment).