Our client has a leading platform dedicated to helping travelers discover the best spots to rest, park, and explore. With a community-driven approach, they provide a comprehensive guide to unique locations. Our client mission is to enhance the travel experience by offering a user-friendly app and excellent customer support. Join team in Warsaw!

Customer Service with Spanish

We offer:

• B2B contract with a competitive salary of 9,000 - 11,000 PLN.
• Full IT equipment, including a laptop, additional screen, and smartphone.
• Bonuses for participating in trade shows.
• Hybrid work model: 2 days per week in our Warsaw office, with the remainder remote.

Responsibilities:

As part of our customer care team, your primary responsibilities will include:

• Assisting users/customers with resolving issues related to our app or website via email, Play Store, or App Store.
• Reviewing and verifying data entered into our platform, including new locations, comments, and photos.
• Providing feedback to colleagues and suggesting improvements as part of quality control.
• Testing new app versions and reporting bugs.
• Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw).
• Translating app content and marketing materials.

Requirements:

• Proficiency in Spanish (C2 level), particularly in written communication.
• Advanced English skills (B2/C1 level), primarily written.
• Strong familiarity with digital tools, mobile apps, and the Office suite.
• Ability to make decisions based on established guidelines.
• Capability to work both independently and collaboratively within a team.

Additional advantages:

• Experience with motorhomes or camping.
• Background in customer care or working in a startup environment.
• Proficiency in additional languages (e.g., German, Dutch, French, Italian, Polish) at B2/C1 level.
• Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor).

We kindly inform you that we will only respond to selected applications.

TeamQuest has been added to the register of entities conducting employment agencies by the Marshal of the Mazowieckie Voivodship under the number 11118.