Your responsibilities

• Connecting Across Channels: Engage with adventurers via phone, chat, and email, making every interaction a step into their next great story. Whether inbound or outbound, your communication will be the bridge between dreams and reality.
• Delivering Exceptional Experiences: Your proactive, patient approach will make each customer feel heard and valued, as you weave their travel tales with care and precision.
• Guarding Trust: Safeguard sensitive information with professionalism, ensuring trust is the cornerstone of every interaction.
• Collaborative Excellence: Join a dynamic team, where passion meets purpose, and together, strive to deliver outstanding customer experiences.

Our requirements

• Linguistic Fluency: With Russian at C1 and English at B2, you will navigate daily conversations with ease, turning language into a tool for adventure.
• Positive Energy: Your genuine desire to help others will shine through, creating memorable experiences.
• Flexible Spirit: Embrace the adventure of working flexible hours, including weekends and holidays.
• Office Enthusiasm: Thrive in our modern Katowice office, where inspiration and a supportive team surround you.

What we offer

• Employment based on an employment contract. Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card co-financing, fruits in the office on Wednesdays and occasional Pizza Days.
• Interesting training courses.
• Talent Development Program: transparent career paths and promotions.
• Talent Development Program: transparent career paths and promotions.
• Access to e-learning platforms ( Concenrtix Academy and Concentrix University).
• Referral program: bonus for referring a friend up to PLN 4,000.
• Amazing work culture: we celebrate cultural differences among us and organize many integration events on site.