Basic understanding of Windows/Linux operating systems, Familiarity with monitoring tools (e.g., Zabbix, Centreon), Very good verbal and written French language, English at a communicative level, Knowledge of networking fundamentals and IT infrastructure components., Ability to identify issues from logs and monitoring dashboards., Strong verbal and written communication for effective collaboration., Ability to follow SOPs and maintain documentation accurately., Attention to detail and ability to work under pressure., Team player with readiness to learn and adapt., Initiative-taking and customer-oriented mindset., Experience with scheduling tools (TWS/IWS), z/OS/MVS, or cloud monitoring., Certifications like ITIL Foundation or CompTIA Network+.

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives