Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Human Resource Generalist is responsible for benefit and leave of absence administration, overseeing workers compensation, onboarding and the new hire training process.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Lead day-to-day benefit administration, including processing employee enrollments, developing, and distributing benefit related information to employees, communicating with benefit vendors, and responding to employee inquiries.
• Handle workers’ compensation claim reporting and case management, serving as liaison between employees, management, medical providers, and insurance carriers.
• Administer all aspects of LOA programs, including FMLA, ADA, personal leaves, and state-specific leave programs.
• Track leave status, coordinate modified duty assignments, and monitor return-to-work progress.
• Communicate with employees and managers regarding leave rights, responsibilities, and return-to-work requirements.
• Reconcile benefit invoices, audit deductions, and resolve billing discrepancies with vendors and payroll.
• Maintain accurate benefits records, documentation, and reporting to support audits and regulatory filings.
• Launch and monitor new hire training completion and follow up with managers and employees as needed.
• Ensure compliance with reporting requirements and maintain thorough documentation.
• Gather feedback from new hires to continuously improve onboarding, training, and new hire experience.
• Perform other duties as assigned.

Qualifications

Education and/or Experience

Required

• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of HR generalist experience, with demonstrated expertise in benefits, LOA, and WC administration.
• Working knowledge of federal, state, and local employment laws, including FMLA, ADA, and workers’ compensation requirements.

Preferred

• Professional HR certification such as PHR or SHRM-CP
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, And Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Ability to build trust and rapport with employees, managers, and external partners

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.