Zakres obowiązków Take full ownership of the SSC/GBS setup and ramp-up, including scope, launch plan, milestones, budget and success metrics. Define the target operating model: governance, service catalogue, roles & responsibilities, escalation paths, and decision-making cadence. Build and lead the initial leadership structure and core teams; create a clear hiring plan and ensure strong onboarding and early capability building. Drive end-to-end transitions/knowledge transfer: planning, readiness checks, documentation standards, and go-live criteria. Establish service performance management (SLAs/OLAs, KPIs, quality measures), and implement a rhythm for reporting and continuous improvement. Create and embed key controls and compliance practices expected in SSC/GBS environments (process controls, risk management, audit readiness). Partner with global and local stakeholders across functions, ensuring alignment and strong day-to-day cooperation. Build a culture of accountability, improvement and customer orientation - so the center becomes trusted, not just another inbox. Identify opportunities to standardize, automate and simplify processes as the operation matures (tools, workflows, productivity improvements). Support decisions on future expansion: additional scope, new services, team growth plan, and capability roadmap. Wymagania Demonstrated experience building an SSC/GBS from zero (greenfield setup) - not only joining an existing, mature center. Strong preference for candidates who have launched the first SSC/GBS in a company, where governance and standards had to be created from scratch. Solid understanding of shared services mechanics: operating models, transitions, service management, stakeholder governance, and performance frameworks. Senior-level leadership maturity: ability to make decisions, set direction, and communicate clearly with executives and international stakeholders. Proven people leadership: hiring strong teams, developing managers, and building structure without overcomplicating things. Strong project/change management capability (complex timelines, multiple stakeholders, dependencies, risk management). Professional English (used confidently in meetings, written communication, documentation and steering discussions). Availability to work in a hybrid model in Wrocław (city-centre office). Oferujemy Annual bonus Car allowance Hybrid working model, city-centre Wrocław office Private medical care