8+ years of experience in Technical Support, including at least 4 years in a management role., Proven experience leading global, multi-tiered support teams., Strong technical background — familiarity with APIs, data feeds, SQL, RabbitMQ, monitoring systems, and web technologies., Experience working in a SaaS or data-driven B2B environment (sports tech or betting industry – a major advantage)., Excellent analytical, communication, and leadership skills., High sense of ownership, accountability, and customer focus., Fluent in English (both written and spoken).

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, flexible working time, fruits, integration events, corporate sports team, corporate library, no dress code, video games at work, coffee / tea, drinks, leisure zone, pre-paid cards, birthday celebration, employee referral program, charity initiatives, family picnics, extra leave