Your responsibilitiesServe as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.Follow established procedures to address customer needs promptly and professionally.Process warranty claims and coordinate repair services for customers.Provide technical troubleshooting support and guidance.Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requestsOur requirementsC1/C2-level proficiency in Romanian language, both written & verbalB2 English language skillsProven experience in a Customer Service role, ideally within consumer productsComfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)Competence in Microsoft OfficeAbility to empathize with customers while maintaining an objective perspectiveExcellent telephone manner and ability to handle queries quickly and efficientlyTeam-oriented with a positive attitude and ability to support colleaguesWhat we offerWork in a modern office at Global Office Park, right in the heart of Katowice.Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.Attractive bonus for recommending your friends to work with us.Friendly, international work environment.Many opportunities for career development