Your responsibilities You’ll be the friendly voice (or message!) our premium customers hear first when they need travel help. 🗺️ Guide our partners through booking flights, using online services, picking payment options, and enjoying loyalty perks. 💳 Jump in and save the day when someone’s travel plans hit a bump. 🦸 Chat or talk with passengers — whatever helps solve their problem fastest. Create real connections. We want customers to remember you — the awesome human who helped them out. 😊 Our requirements You speak German fluently (C1) and your English is solid too (B2). You’re positive, patient, and open to whatever the day brings. 🌄 You listen first, then speak clearly and confidently. 😎 You’re organized, on top of things, and can juggle tasks without dropping the ball. 🤹 What we offer Work for the largest, well-known Nordic 5-star airline - SAS. After mastering the in the office for 6-9 months, enjoy the 50% of hybrid lifestyle—where home office means your couch is now a legitimate workstation! Social benefits package, MyBenefit cafeteria, private medical care (LuxMed), and life insurance. Embrace an international and diverse work environment that broadens your horizons. Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.