Zadania:Serve as a trusted guide and digital companion for our customers in digital spaceHandle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit cardActive listeningOrder processing in the general call hotline for private customersGood needs assessmentAssistance with telephone banking ID and T-PIN & setting up the Postbank appRecording phishing casesResponding to general questions about credit card products, self-services and mobile/web appsSupporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN lettersManaging card limits and processing product changesUpdating contact information, including 3D secure mobile numbersSupporting online and telephone banking servicesRecording complaints and initiating goodwill refundsStick to regulations and processesProtect our clients' sensitive dataWymagania:Fluent in German (minimum C1 level)Very good command of English (minimum B2 level)Excellent communication and interpersonal skillsStrong ability to assess customer needs and provide tailored solutionsHigh level of flexibility and adaptability to evolving topicsA customer-focused mindset with the ability to remain calm and empathetic in various situationsGood computer skillsGood verbal communication skillsMile widziane:Sales orientation is a plus, as cross-selling and upselling may become part of the role over timeOferujemy:A dynamic, international work environment in one of the world's leading customer experience companiesComprehensive training and onboarding, so you feel confident from day oneWork at home (100% remote from Poland)IT devicesOpportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)Private medical healthcareLife insuranceMultisport card or MyBenefit vouchersLanguage classesRefer a Friend and Earn - bonuses for the friends' recommendationsAn access to the e-learning platforms: LinkedIn Learning, Concentrix UniversityFlexible working schedule with additional compensation for night shiftsA diverse and inclusive culture that values your ideas and individualityWell-being programs, team events and employee engagement activities