We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.At Autenti, great customer support is built on communication, empathy and active listening. These skills allow us to turn even complex situations into positive customer experiences.What we expect from youExperience in customer-facing roles within SaaS or e-commerce environmentsConfidence in handling customer requests and resolving issuesCzech at a professional working level (spoken and written)English at a minimum B2 levelAbility to explain complex problems in a clear and simple waySkill in translating technical language into everyday, user-friendly communicationYour responsibilitiesSupporting customers in discovering and using the features of our SaaS platformResolving customer issues via email, chat and phoneActively contributing to improving customer service quality standardsIdentifying root causes of reported issues and cooperating with internal teams to eliminate themCreating and maintaining knowledge base articlesNice to haveBasic knowledge of Postman and APIsWhat we offerA supportive team you can always rely onFull onboarding and work in a small, close-knit support teamEmployment contract (UoP) Multisport card and private medical careFully remote work or hybrid model in Kraków or WarsawPaid on-call duties outside standard working hours, based on a predefined schedule