Customer Support Associate with Italian​In this role you will play a crucial role in delivering high-quality customer service through email, chat and phone channels to our high-profile clients, who specialize in internet-based searching and video-sharing platforms.Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets. Your tasks:Provide high-quality online customer service via email, chat and phone.Deliver efficient troubleshooting and query resolution.Identify, qualify and overcome customer objections.Meet deadlines with a fast-paced environment. Our requirements:Fluency in written and spoken Italian.Intermediate level of written and verbal English.Available for a minimum of 130 hours per month.Experience in the call center or customer service industry.Excellent communication skills.Good analytical and organizational skills.High school diploma or equivalent.Experience or educational background in the online advertising or marketing field is a plus What we offer:Civil contract.Salary range: 42,50-50,00 PLN gross/h.Hybrid collaboration from Kraków.Onboarding and training.Schedule from Monday to Friday from between 8 AM and 6 PM.What more can you get?MyBenefit platform access (you can exchange points for a Multisport card, LuxMedhealthcare or codes for other services such as shopping, travel, massage or food andmany more).Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.Opportunity for development within the structures of our company. Recruitment process:Initial phone interview – we want to get to know you better!Language verification.Online interview with a recruitment representative and Team Manager.You will receive feedback via a call within 2 working days after the interview. Join our team and apply today!