What you will do

Sofia Stars

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!

Now we're looking for Italian & English speaking Customer Support Agents to join our team and make his own contribution to our products.

🌇 Day Shift

Working Hours: 09 AM - 18 PM and 14 PM - 23 PM (with an option of working 17 PM - 02 AM) which is rotating each week;
Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;

IMPORTANT: This position is office based, our office is located on 51, Blv. "Cherni Vrah", Office "Energy Tower".

🙋‍♀️ Entry level position - you can apply with little or no experience.

✅ Responsibilities:

• Providing support in Italian and English by email and Live chats;
• Processing with great attention to details and content;
• Identifying clients' needs and proactively proposing solutions;
• Focusing on customer expectations and satisfaction;
• Working closely with our team to improve and establish the necessary processes.

What we offer

✅ Why Sofia Stars?

• Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
• Monthly food vouchers (200 BGN);
• Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Working in a dynamic International company;
• Taxi vouchers;
• Up to 25 paid leave days;
• Six additional days of undocumented sick leaves;
• Birthday, wedding and newborn gifts;
• Multisport card;
• Team-building events and activities;
• Sunny, spacious office;
• Food vouchers, breakfast, fruits, and snacks available in the office;
• Ability for career and professional growth within the company;

Requirements

✅ Qualifications:

• Proficiency in Italian and English, both written and spoken;
• Proactive person with good support/sales skills;
• Strong communication and negotiation skills;
• Attention to detail;
• Previous experience as a support agent will be considered an advantage.