1+ years of experience in a call center or customer service role, preferably in the automotive industry., Strong communication skills, with a minimum C1 level in German., Very good knowledge of English language, minimum B2 level for internal communication, documentation & training., Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector., The ability to stay composed, tactful, and solution-focused when interacting with customers., Strong attention to detail and organizational skills., Excellent problem-solving skills and a creative, solution-oriented mindset., A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group., Experience with luxury brands and high-end customer relationships, particularly in the automotive sector., Familiarity with CRM systems, Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology

sharing the costs of foreign language classes, life insurance, fruits, no dress code, video games at work, coffee / tea, employee referral program